1. Who we are and what this policy covers
RegenAuto (“Regen”, “we”, “us”) provides software that helps car dealerships respond to, follow up with and serve their customers, including AI agents branded Regen super intelligence. This policy explains how we handle personal information in two different roles:
- As a business, for people who visit our website, request a demo, receive messages from us, or use the Regen platform as a dealership employee. We decide how this information is used.
- As a service provider to dealerships, for information about a dealership's own customers and prospects that the dealership processes through Regen. In that role we act on the dealership's instructions, and the dealership's own privacy policy governs. If you are a customer of a dealership that uses Regen, please contact that dealership first; we will help them respond.
[Mailing address and, if required, a privacy contact or representative to be added before publication.]
2. Information we collect
Information you give us
- Demo requests and inquiries: your name, dealership, role, work email, mobile number, number of rooftops, current CRM, and anything you write in your message.
- Consent records: if you agree to receive text messages, we record that consent with its source, the page it was given on, the exact wording shown to you and the time.
- Account information: for dealership users, your name, email, phone number, role, rooftop and login details.
- Communications: messages, emails and calls between you and us. Calls may be recorded and transcribed where permitted, with any notice the law requires.
Information collected automatically
When you visit our website, our servers and hosting provider record standard log data such as IP address, browser type, pages requested and the time of the request, which we use to run and secure the site. This website does not use third-party advertising or analytics cookies. Our website chat widget may use strictly necessary storage in your browser to keep a conversation open.
Information processed for dealerships
When a dealership uses Regen, we process the information it brings to or collects through the platform, such as customer names, contact details, vehicle interests, appointment details, conversation content, call recordings and transcripts, consent and opt-out records, and data received from the dealership's connected systems (for example CRM, DMS, inventory and credit tools).
3. How we use information
- To respond to your demo request and other inquiries, and to show you how Regen would work for your store.
- To provide, operate, secure and support the Regen platform for dealerships.
- To run Regen super intelligence: our AI agents read conversation content and related records in order to draft and send replies, book appointments, classify opt-outs, route conversations to people and produce reports, within the settings and guardrails the dealership chooses.
- To send you messages you asked for or agreed to, including text messages if you opted in.
- To keep records of consent, opt-outs and outbound decisions, and to meet legal and carrier requirements.
- To improve Regen, using aggregated or de-identified information where possible. We do not use a dealership's customer conversations to train AI models shared with other customers.
- To detect, prevent and respond to fraud, abuse, security incidents and legal claims.
4. Text messages and mobile information
If you opt in to text messages from Regen, we use your mobile number to send the messages described in our SMS terms. You can opt out at any time by replying STOP or by telling us in your own words. We do not share or sell mobile numbers or text-messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the service providers that help us deliver messages, such as messaging carriers and communications platforms.
5. How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only:
- With service providers that host our systems, deliver messages and calls, provide AI model processing, send email, or support our operations, under contracts that limit their use of the information to providing services to us.
- With the dealership that controls the information, for data processed on a dealership's behalf, and with the third-party systems that dealership chooses to connect.
- For legal reasons, when we believe in good faith that the law, a court order or a regulator requires it, or to protect the rights, safety and property of our users, customers, the public or Regen.
- In a business transfer, such as a merger, acquisition or sale of assets, subject to this policy.
- With your consent or at your direction.
6. How long we keep information
We keep information for as long as we need it for the purposes above. Demo request information is kept while we are in contact with you and for a reasonable period afterwards. Consent and opt-out records are kept for as long as needed to demonstrate compliance. Information processed for a dealership is kept according to the dealership's agreement and settings, and deleted or returned when that agreement ends. [Specific retention periods to be confirmed.]
7. How we protect information
We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and at rest, separation of data by rooftop, role-based access controls and audit logging. No system is perfectly secure, and we cannot guarantee absolute security. See our security page for more.
8. Your choices and rights
- Text messages: reply STOP to any message, or tell us in your own words, to stop texts. Reply HELP for help.
- Email: use the unsubscribe link in any marketing email.
- Access, correction and deletion: depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of certain uses. Residents of states such as California may also have the right to limit the use of sensitive personal information and to not be discriminated against for exercising these rights.
To make a request, email support@regenauto.io. We will verify your request before acting on it, and you may use an authorized agent where the law allows. If your information is held for a dealership, we will pass your request to that dealership and help it respond.
9. Children
Our website and services are meant for businesses and adults. They are not directed to children under 16, and we do not knowingly collect personal information from them.
10. Where information is processed
Regen is operated from the United States and information is processed and stored in the United States. [Confirm hosting regions and any international transfers.]
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new “last updated” date and, if the changes are significant, give additional notice.
12. Contact us
Questions about privacy at Regen? Email support@regenauto.io.